BPO workers are prone to physical and mental stress which could cause other health problems

This study looked at how to keep people healthy and safe while working in the Business Process Outsourcing (BPO) industry in the Philippines. This industry has grown a lot and contributes a lot to the country’s economy, but there are worries about workers’ health and safety.

To understand this better, researchers read articles, laws, news, and reports from 2000 to 2022. They looked at different kinds of studies, both in English and Filipino, to get a broad view of what was going on. What they found was people working in BPOs faced a lot of stress, both physically and mentally, which could lead to problems such as trouble sleeping and getting sick from their work. Even though there are laws about keeping workers safe, not all companies follow them, and not many offer programs to help workers stay healthy.

Based on all this information, the researchers came up with a framework to help guide BPO companies in making their workplaces healthier. They hope companies would work together with their workers and the community to make sure everyone stays safe and healthy while working in BPOs.

Authors: Cristela Mae C. Candelario (Department of Health Promotion and Education, College of Public Health, University of the Philippines Manila/School of Medical Laboratory Science, San Pedro College, Davao City), Ma. Khristine A. Fullante (Department of Health Promotion and Education, College of Public Health, University of the Philippines Manila/Risk and Compliance Office, World Vision Philippines), Warren Kemuel M. Pan (Department of Health Promotion and Education, College of Public Health, University of the Philippines Manila/College of Nursing, University of Santo Tomas) and Ernesto R. Gregorio Jr. (Department of Health Promotion and Education, College of Public Health, University of the Philippines Manila)

Read the full paper: https://www.sciencedirect.com/science/article/pii/S2666535224000132?via%3Dihub

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